We keep your data private, safe and secure following the best-in-class security practices and procedures.
The data security and privacy statement can be found here
You decide what information gets shared with your partners and what information does not.
There is no need to share the access credentials, even if your instance requires authentication. Exalate generates the shared secret which is used to define a secure connection between both Instances.
Data transfer is secured with the help of the JWT token which authenticates every request so that the destination side can be sure they are getting data from the expected Instance.
To find out more, have a look at our extensive resource on Exalate Security and Architecture.
For example, some of our customers continually processes, on average, 12.000 issues per month without experiencing any significant impact on the overall instance.