Zendesk is an amazing tool for customer support. While Jira is the go-to choice for development teams.

Effectively integrating both solutions means you’ll create a powerful collaboration between these teams. You’ll synchronize development and support into a seamless communication process. That means no longer manually copying data. An effective integration means synchronization between Zendesk and Jira happens seamlessly and automatically.

In this guide, you’ll learn:

• Why integrating your development and service desk teams is crucial for a successful collaboration process
• The step-by-step process on how to set up an effective integration between Zendesk and Jira.
• The pitfalls and best practices of setting up an integration