Jira
Zendesk
Salesforce
ServiceNow
GitHub
Azure DevOps
Main features:
- Two-way sync
- Up to 1,000 new issues per month
- Basic fields
Main features
- Two-way sync
- Up to 1,000 new issues per month
- Basic fields
Everything on Free, plus:
- Script mode & drag-n-drop interface*
- Unlimited syncs
- Custom fields, users, hierarchy, etc.
Main features
- Two-way sync
- Up to 1,000 new issues per month
- Basic fields
Everything on Premium, plus:
- Higher SLAs & 24/7 support
- Central script manager
- Custom disk space
Main features
- Higher SLAs & 24/7 support
- Central script manager
- Custom disk space
Full access to a robust integration platform:
- Customize your integration with scripts
- Get unlimited syncs, triggers, connections
- Sync custom fields, users, hierarchy, etc.
Everything on Premium, plus:
- Customize your integration with scripts
- Get unlimited syncs, triggers, connections
- Sync custom fields, users, hierarchy, etc.
Check all features included
Category 1
Category 2
Support
What's included
Feature comparison between our plans
Enterprise
Real-time one-way or two-way integration
Unlimited Transactions, Triggers, Connections
Script Mode & Visual Mode [Beta]
Sync Standard & Custom Fields
Handling Deleted Entities
Bulk Operations
Unexalate & Reconnect
Rich Text Formatting & Hierarchy
Custom Mapping & Workflow Orchestration
Advanced Comment Handling
User Sync
Exalate On-premise Hosting [Private Connections]
Enhanced Cloud Resources
Dedicated Status Page
Version Pin
Git Repository
Sandbox License
Support
Documentation
Community
Priority Support
Premium
- Real-time One-way or Two-way Integration
- Unlimited Transactions, Triggers, Connections
- Script Mode & Visual Mode [Beta]
What's included
Get these features with Premim and Enterprise Plan.
Real-time one-way or two-way integration
- Push and pull selected data
- Do it in a single direction or bi-directionally
- Get real-time updates or set up a custom polling frequency.
Script Mode & Visual Mode [Beta]
- Groovy-based configuration mode for a use case of any complexity
- Simplified no-code configuration builder *
*compatible with Jira, Zendesk, and Azure DevOps.
Bulk Operations
- Migrate with zero-downtime
- Replicate multiple entities in the destination instance as a single operation.
- Link multiple existing entities in one operation.
Sync Standard & Custom Fields
- Sync basic fields like summary, description, comments, and attachments
- Other crucial entities (custom fields, labels, status, priority, etc.)
Unlimited Transactions, Triggers, Connections
- Set multiple conditions for automatic sync.
- Connect multiple projects, instances, and platforms.
- Use different rules for each connection.
- Exchange any number of tickets, issues, incidents, or work items within each of your connections.
Need larger volume of syncss and priority support?
Enterprise solution, you get everything on premium, plus:
Enhanced Cloud Resources
- Enlarge your profile envelope, allowing for more syncs, messages, and files.
- Includes increased disk space, CPU, and threads.
Enhanced Monitoring
- Dedicated Status Page, with vital performance indicators.
- Pin your version of Exalate
- Play around with your sync rules in a sandbox and add Exalate to your staging environment to test your configurations.
Priority Suport
- Enterprise SLA
- Dedicated CSM & Exalate Engineer
- Proactive Monitoring
integration for service providers
- Custom development of connectors
- Managed integrations
- 24/7 support for critical issues
- Ready to scale
- Dedicated delivery manager
- Outsourced Internal IT Service Desk
“
How flexible is Exalate? Will it cover my use case?
You can start with basic synchronization scenario’s straight out of the box. But Exalate also provides a Groovy-based scripting engine to implement even the most complex use cases. You can check some examples of more complex use cases here.
Does Exalate need to be installed on both sides?
Yes, the Exalate app does need to be installed on both sides. This means you will need a valid Exalate license/subscription on both your instance and the destination Instance on the other side.
Is Exalate robust and performant enough to scale and support enterprise level synchronization?
Exalate has already been in use since 2014 at a large number of enterprise clients. Performance tests are continually implemented to assure there will be no noticeable load on both the app or the issue tracker.
For example, some of our customers continually processes, on average, 12.000 issues per month without experiencing any significant impact on the overall instance.
How secure is Exalate? Do you have an information security policy?
We keep your data private, safe and secure following the best-in-class security practices and procedures.
The data security and privacy statement can be found here
You decide what information gets shared with your partners and what information does not.
There is no need to share the access credentials, even if your instance requires authentication. Exalate generates the shared secret which is used to define a secure connection between both Instances.
Data transfer is secured with the help of the JWT token which authenticates every request so that the destination side can be sure they are getting data from the expected Instance.
To find out more, have a look at our extensive resource on Exalate Security and Architecture.
For example, some of our customers continually processes, on average, 12.000 issues per month without experiencing any significant impact on the overall instance.
booster package
Enlarging Resource Profile
Manage high-load operations and execute more synchronizations per minute, ensuring smoother and faster workflow.
Extra Disc Space
Enable the storage of larger attachment files and more extensive logs, facilitating better data analysis and smoother operation of integrated systems.
Request a Quote
Error: Contact form not found.
Build to Scale
booster package
Enlarging Resource Profile
Manage high-load operations and execute more synchronizations per minute, ensuring smoother and faster workflow.
Extra Disc Space
Enable the storage of larger attachment files and more extensive logs, facilitating better data analysis and smoother operation of integrated systems.
Request a Quote
Error: Contact form not found.
priority support
Do you need fastest SLAs and immediate assistance with your integrations?
For large and growing organizations looking for a scalable integration solution with top-tier support and customization.
Enterprise SLA
2X faster SLA, shorter resolution time, 24/7 support & optimized escalation paths.
Integration Engineer
Have your dedicated Exalate engineer handle your incoming tickets with higher priority, reducing resolution time.
Direct Access to Your Exalate Team
Have direct contact with Exalate team via a Slack or Teams.
SAFEGUARD PACKAGE
Would you like to have extra visibility over your Exalate infrastructure?
For organizations that like to be in control.
Dedicated Status Page
Real-time visibility into cloud performance and alerts.
Version Pin
No automatic upgrade of your production environment.
Various Hosting Options
Choose a preferred hosting option that suits your needs.
