Webinars
Next Live Events
- live session
- Dec 4, 2025
- 4 PM CET
Stop Pretending Email Is an ITSM Integration Strategy
If your team is still using email threads, Slack, or shared spreadsheets to track ticket status across client tools, you’re not running a service desk.
In this live session, we’ll cover:
- How disconnected ITSM systems creates invisible operational drag
- How to centralize visibility and preserve SLAs without forcing platform consolidation
- Measured outcomes: Reduced TTR, near-zero missed tickets, faster onboarding
Syed Majid Hassan
Head of Support | Exalate
Manoosh Majdzadeh
Head of Marketing | Exalate
Watch on Demand
VS
Still tracking tickets in email, Slack, Teams or spreadsheets?
Tickets get lost, clients escalate, and your team burns out. Learn how to centralize visibility and preserve SLAs, while teams remain on their own platforms. Track ticket status the right way.
Kill the Escalation Ping-Pong between Support and Engineering Teams
Cut time to resolution by 20–30% by auto-routing P1/P2s with two-way sync. Decrease customer update noise by ~30% Increase your engineering focus time. And keep security and data hygiene tight.
How MSPs Hit 99% SLA Compliance with Ticket Integration
“Our engineers saved approximately 5 hours weekly and eliminated missed tickets with this integration in place.”
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