The complete blueprint to aligning service desk and development teams

If you are working for an IT organization, you are most likely either part of the support team or development team. You also most likely will recognize some friction between the teams in your respective roles.

In this blueprint we will discuss how to integrate processes of these two teams and avoid friction altogether.

What we will cover:

• Development and support process best-practices
• The issues and solutions of process integration
• Breaking organizational and informational silos
• Integration of tooling