ServiceNow to ServiceNow Integration

ServiceNow to ServiceNow integration connects multiple ServiceNow instances to synchronize data, workflows, and processes in real time. This enables organizations to maintain consistency across development, production, or departmental instances while preserving local customizations and governance requirements. The integration eliminates manual data transfers and ensures both instances stay updated automatically.

eBonding connects one ServiceNow instance with another, commonly used for incidents, changes, and problems. This integration typically requires scripting and debugging through Scripted REST APIs, Table APIs, and Import Set APIs. Exalate simplifies eBonding by providing AI-assisted configuration, eliminating complex manual coding while maintaining full customization control.

Integration Hub offers prebuilt Spokes with limited standard integration actions and customization options. As a point-to-point solution, performance degrades when multiple integrations run simultaneously since each competes for ServiceNow resources. Additionally, complex workflows often require chaining multiple spokes together, increasing maintenance complexity. Learn more about pricing and licensing.

ServiceNow REST APIs enable HTTP-based web services to communicate between applications, supporting both inbound (provider) and outbound (consumer) services. REST API integration interacts with various ServiceNow functionality within your application, allowing you to create, read, update, and delete records across instances programmatically through standardized web service calls.

Yes, Exalate provides granular control over data synchronization. You can select specific fields to sync, set conditional triggers based on priority or category, keep certain information private (like work notes), filter records using ServiceNow’s advanced search syntax, and customize mapping rules using Groovy scripts for precise data transformation between instances.

Register your account at exalate.app, then connect both ServiceNow instances by adding each instance’s URL. Configure sync rules using Aida (AI assistant) to generate scripts from natural language prompts or write custom scripts. Set up triggers to control automated synchronization. Your instances will now exchange information automatically in real time.

Yes, you can configure one-way or two-way synchronization based on your requirements, giving you complete flexibility in how data flows between ServiceNow instances. Exalate also supports one-to-many and many-to-one configurations, perfect for MSP setups with multiple clients or partners. Each side maintains independent control over mappings, conditions, and data privacy.

Exalate includes built-in error handling with automatic retry mechanisms and transactional queues that maintain sync order. The system provides detailed logging for troubleshooting and automatically resumes synchronization from the point of interruption without manual intervention. Aida helps explain errors in plain language and provides context-aware suggestions for resolution.

Exalate protects your ServiceNow integration using JWT access tokens, role-based access controls, HTTPS, TLS 1.2 and 1.3, and multi-factor authentication. It is ISO 27001:2022 certified with a single-tenant architecture ensuring complete data separation. Each instance maintains its own process space, file system, network, and database. Learn more at our Trust Center.

Exalate provides the same script-based control as custom development but with minimal maintenance burden and built-in upgrade paths. You get unified management, Test Run functionality for safe testing, script versioning for traceable changes, and AI-assisted configuration. This significantly reduces the total cost of ownership compared to maintaining custom integrations while preserving complete flexibility.

Yes, Exalate supports multi-node configurations where one ServiceNow instance connects to multiple other instances. Each connection maintains independent sync rules, triggers, and field mappings. This is ideal for MSPs managing multiple customer instances, organizations with regional offices, or enterprise mergers requiring data consolidation from several sources.

Exalate uses directional sync rules where each side processes incoming and outgoing data independently. You define conflict resolution logic in your scripts, such as “latest update wins,” field-level priorities, or custom business rules. The unified console provides side-by-side views of both instances, making it easy to identify and resolve conflicts quickly.

Yes, Exalate works with ServiceNow domain-separated instances. You can configure sync rules to respect domain boundaries, map data between specific domains, and maintain domain-based access controls. The flexible authentication models (API keys, OAuth, PAT) ensure proper security separation between domains while enabling necessary data flow.

Configure Exalate sync rules to automatically replicate change requests, including change type, reason, priority, assignment group, and approval workflows. Set triggers to control which changes sync based on status, risk level, or other criteria to maintain production stability. You can have granular control over what and how the data syncs. 

Exalate provides fully customizable script-based integration with AI assistance, supporting any ServiceNow entity via REST APIs. Unlike Integration Hub’s limited Spokes with predefined actions, Exalate offers complete flexibility without performance degradation. You get unified management across all connections, advanced error handling, and script versioning. Start with a 30-day free trial.

Yes, Exalate syncs CMDB assets, configuration items, and relationships between ServiceNow instances in real time. You can maintain consistent CMDB data across development, test, and production environments, sync CI relationships and dependencies, and ensure configuration management databases stay aligned across regional instances for unified asset visibility.

Exalate uses outcome-based pricing, where you pay for active sync pairs (items currently being synchronized) rather than transaction volume or historical data. Each ServiceNow-to-ServiceNow connection requires its own plan based on the number of active items in sync. Use our pricing calculator to estimate costs based on your specific needs or view the full pricing details.